Q. What is Entrian Attach?
A. It's a Visual Studio add-in that lets the Visual Studio debugger attach automatically to processes as they start. See the main product page for an overview of what it can do for you.
Q. What is it not?
A. It isn't a standalone application – you need to have Microsoft Visual Studio to use Entrian Attach.
Q. Which versions of Visual Studio does it work with?
A. Visual Studio 2005, Visual Studio 2008, Visual Studio 2010, Visual Studio 2012, Visual Studio 2013, Visual Studio 2015, and Visual Studio 2017, not including Visual Studio Express (because Visual Studio Express doesn't support addins).
Q. Which versions of Windows does it work with?
A. Windows Vista, Windows 7 and Windows 8. It doesn't work with Windows XP or earlier.
Q. How do I ununstall it?
A. Via the Windows Control Panel, not via Visual Studio's Extensions and Updates dialog.
Q. How does the 10-individual-day trial work?
A. When you install the trial version, it starts counting the individual days when you use Entrian Attach to attach to a process. (So if you don't use it for a while, your trial won't expire.) After 10 actual days of usage, the trial expires and you'll need to buy a license to continue using it.
Q. How much does it cost?
A. The price for an Entrian Attach license is $29 per developer. Volume discounts are available – see the next question:
Q. Can I get a volume discount?
A. Yes: if you buy a multi-user license for 5 users or more in a single transaction, you pay $24 per user.
Q. How does licensing work?
A. There are two kinds of license: Individual and Multi-user. If you fill in a Quantity of more than 1 on the Buy page, you get a Multi-user license.
An Individual license allows a single developer to use Entrian Attach on any number of machines. Individual licenses are named ("Licensed to Joe Bloggs") and licenses are transferable between developers – just drop us an email and we'll change the name for you (but we won't sue you if Fred leaves your company and Joe takes over his license without telling us).
A Multi-user license allows a given number of developers to use Entrian Attach simultaneously. These are also named ("Licensed to Acme Corp - 10 users").
Q. What's the upgrade policy?
A. Free upgrades for life. Buy a license for Entrian Attach, and you can always upgrade to the latest version for free.
Q. What if I want a refund?
A. In most cases we'll give a refund on request. We want you to be delighted with our software – if you're not, we'd love to know why not so we can try to fix it, but if we can't, you can certainly have a refund. A refund invalidates your license – you must stop using Entrian Attach once you've received a refund.
Q. How does technical support work?
A. Technical support is by email and web form only. We promise a real response from a real person within 24 hours (but we try to be much quicker than that). Currently we don't offer telephone support or paid priority support – if you're interested in these, please do let us know.
All users of Entrian Attach (those on a free trial and those with a paid license) are entitled to technical support, but those with a paid license get priority.
Q. Entrian Attach sucks!
A. Tell us – we want to know! Without feedback from real users, we can't make our software as good as we want it to be.
Q. Entrian Attach rocks!
A. Tell us – we want to know! We're in it for our egos as well as the money. :-) Give us a glowing testimonial and we'll put it on our website.